IT Support Technicain (Qatar)

IT Support Technician (Qatar)

Location : VaporVM Communications and Information Technology

• Provide Level 1 and Level 2 technical support to end users across Windows and Office 365 environments.
• Troubleshoot hardware, software, network, and printer issues to ensure minimal downtime.
• Perform device imaging, user onboarding, and IT asset management activities.
• Log, triage, and resolve support tickets in line with defined SLA / OLA targets .
• Support Microsoft Teams and Zoom meetings or events , ensuring smooth technical operations.
• Create and maintain knowledge base articles, documentation, and standard operating procedures (SOPs) .
• Enforce and promote cybersecurity best practices and hygiene policies among users.
• Coordinate with external vendors for equipment repairs, replacements, and warranty claims.

Qualifications and Skills Required

#J-18808-Ljbffr