QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization)

QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization)

Role : QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization) at QNB Group Responsibilities

Lead operational support duties for E-Channels products; assist the head of E-Channels; perform account reconciliation, monitor product status and currency usage, and participate in proposal and installation processes. Perform cost-benefit and risk analysis; negotiate pricing to optimize profitability of related product or service solutions. Contribute to the bank's deposit growth strategies; investigate EFT-related disputes or fraud in line with QCB regulations. Perform routine daily tasks, review reports, prepare correspondence, and participate in department projects. Ensure smooth operation of ATM, cheque book, and BSM processes; implement KPIs and best practices for E-Channel Hardware Support. Promote cost consciousness, efficiency, and productivity; exercise delegated authorities and monitor their use. Maintain maximum system uptime for ATMs and related services; liaise with the AVP of E-channels Hardware Support and coordinate with customers. Provide support for all systems and applications (vision, cheque book, TA, BSM, etc.), including upgrades, installation, troubleshooting and maintenance. Assist customers with product inquiries and seek solutions; ensure adherence to SLAs and improve turnaround times. Build and maintain effective relationships with related departments to achieve Group objectives; provide timely data to Auditors, Compliance, Financial Control and Risk when required. Internal processes : support system administration, installations, upgrades; develop or enhance monitoring tools; deploy Web capabilities with Systems Group; be on call for essential business client support and emergencies. Specify hardware and software solutions for division users; install components, diagnose problems, repair or upgrade hardware; plan IT infrastructure for office / classroom systems. Oversee technicians and contractors as needed; act as second-level support for data collection systems; standardize practices based on software development methodology. Administer servers and e-Channels services (Active Directory, SQL Servers, IIS, Terminal Servers); provide remote diagnosis and resolution of software issues. Support the Manager E-channel Hardware Support for more complex duties; lead continuous improvement initiatives; encourage innovative ideas and out-of-the-box thinking. Develop and maintain high technical knowledge of enterprise network systems; identify development opportunities for self and staff; train and coach team members. Comply with legal, regulatory, and internal policies (AML, CTF, sanctions, data protection, fraud control, whistleblowing, conflicts of interest, insider dealing); support Three Lines of Defence for risk management. Maintain data protection and confidentiality; uphold high professional standards and respond to ad hoc duties as requested. Qualifications and Experience

Bachelor’s Degree in Computer Engineering. At least 8 years of experience in technical support services with IT systems management, design, implementation, and maintenance across varied platforms. Education And Experience Requirements

Bachelor’s Degree in Computer Engineering. At least 8 years experience in Technical Support services with a specialization in IT related management of systems technical design, implementation and maintenance on a wide variety of platforms. Other Notes

Resume / CV, copy of Passport or QID, and copy of Education Certificate may be required.

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