QNB3539 - Manager Issuance (LCs) (Qatarization)

QNB3539 - Manager Issuance (LCs) (Qatarization)

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About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary The incumbent will be responsible for assisting the Issuance for Import L / Cs services by ensuring timely and seamless processing of transactions and conduct of activities pertaining to trade finance operations in the most effective and efficient manner resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial :
• Comply with all relevant policies / procedures to enable timely identification and resolution of processing errors / duplicate processing / suspicious transactions and thereby help avoid the incidence of financial / reputation loss for the Group.
• Implements KPI’s and best practices for Manager, Issuance (LCs) role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External) :
• Provide adequate and efficient Import L / Cs Issuance services to internal customers and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
• Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals / objectives.
• Provide adequate technical support and assistance with respect to Import L / Cs Issuance related transactions, as and when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn-around time.
• Internal (Processes, Products, Regulatory) :
• Ensure handling of Import Letters of Credit with strict compliance to Group’s policies, procedures, and International Chamber of Commerce Rules.
• Verify accuracy of all transactions before authorizing, in order to secure the position of QNB and its clients.
• Authorize transactions for opening letters of credit, amendment, and cancellation, within the limit as per the credit policy.
• Verify Swifts of transactions relating to Import Letters of Credit.
• Supervise officers of Import Letters of Credit Issuance unit
• Provide periodical reports of issued and outstanding import letters of credit, and margins to the Assistant Manager Issuance to enable him to monitor the workflow and income.
• Liaise inside and outside the department in order to improve service quality for import letters of credit service.
• Recommend changes and improvements to policies and procedures pertaining to letter of credit issuance and monitoring.
• Negotiate / deal with complex letter of credit terms for L / Cs at sight, usance, transferable and back-to-back L / Cs.
• Learning & Knowledge :
• Act to enhance professional development of self and others.
• Keep abreast of changes in International Chamber of Commerce / relevant UCP rules pertaining to Import L / Cs Issuance and continually update staff on the same.
• Hold meetings with direct reports and assess their performance as well as department’s overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the individual teams comprising the Department.
• Ensure high standards of confidentiality to safeguard commercially sensitive information.

Education / Experience Requirements

Note : you will be required to attach the following :

Seniority level

Employment type

Job function

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