IT Support Technicain (Qatar)
VaporVMQatar1 day ago
Job descriptionDiploma or Bachelor’s degree in Information Technology or a related field. Minimum 3 years of experience in IT support, service desk, or technical support roles. Hands‑on experience with Windows OS , Office 365 , and common ticketing systems . Strong understanding of hardware setup, troubleshooting, and network connectivity . Certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) preferred. Excellent customer service orientation and problem‑solving skills. Strong communication skills in Arabic and English (both written and verbal).
IT Support Technician (Qatar)
Location : VaporVM Communications and Information Technology
- Provide Level 1 and Level 2 technical support to end users across Windows and Office 365 environments.
- Troubleshoot hardware, software, network, and printer issues to ensure minimal downtime.
- Perform device imaging, user onboarding, and IT asset management activities.
- Log, triage, and resolve support tickets in line with defined SLA / OLA targets .
- Support Microsoft Teams and Zoom meetings or events , ensuring smooth technical operations.
- Create and maintain knowledge base articles, documentation, and standard operating procedures (SOPs) .
- Enforce and promote cybersecurity best practices and hygiene policies among users.
- Coordinate with external vendors for equipment repairs, replacements, and warranty claims.
Qualifications and Skills Required
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Qatar • Qatar