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(For Qataris Only) - IT Support Engineer (Dispatch / On-need basis) - Doha

(For Qataris Only) - IT Support Engineer (Dispatch / On-need basis) - Doha

Sky Systems, Inc. (SkySys)Doha, Ad-Dawhah, Qatar
منذ يوم 1
الوصف الوظيفي

(For Qataris Only) - IT Support Engineer (Dispatch / On-need basis) - Doha

Direct message the job poster from Sky Systems, Inc. (SkySys)

(For Qataris Only) - IT Support Engineer (Dispatch / On-need basis) - Doha

This position will accept candidates who are QATARIS by Birth, Citizen of QATAR and hold a QATARI passport

Working Model : This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation : We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE : The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions / guidelines.

Location : QA-LVQ - Warehouse and QA HO Nestle Qatar Trading LLC

Long term contract

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas :

  • Desktop / End User Support
  • Smarts Hands & Feet / Data Center Support

Job Requirements : Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

  • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
  • Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions.
  • Experienced in Problem management.
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
  • Experience of ticketing tools (ServiceNow / Remedy etc.).

    • Non-Technical

  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Information Technology
  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Sky Systems, Inc. (SkySys) by 2x

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