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Field IT Services Support - Dispatch

Field IT Services Support - Dispatch

SkySysAl Wakrah, Ad-Dawhah, Qatar
3 منذ أيام
الوصف الوظيفي

Overview

Field IT Support Engineer

Location - QA-LVQ - Warehouse and QA HO Nestle Qatar Trading LLC

Onsite Dispatch Support

SkySys is seeking resources to help assist with Field Services Support in the following areas :

  • Desktop / End User Support
  • Smart Hands & Feet / Data Center Support

Responsibilities

  • Provide Field Services Support in the areas of Desktop / End User Support and Smart Hands & Feet / Data Center Support.
  • Onsite Dispatch Support as required.

    • Technical Qualifications

  • Minimum 2 to 3 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues, and resolving issues without impacting hardware warranty or customer security compliance requirements.
  • Experience installing, technically troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break / fix including basic administration of Windows OS and MAC / Linux OS (preferred).
  • Usage knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using deductive reasoning and to resolve end user network cabling issues.
  • Experience in repeat call analysis and developing preventive actions.
  • Experience in Problem management.
  • Excellent written and oral communication skills with clients and management, and strong people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
  • Preferably an Associate Degree in Electronics and CompTIA A+ Certification.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
  • Experience with ticketing tools (ServiceNow / Remedy etc.).

    • Non-Technical Qualifications

  • Good customer management skills.
  • Good oral and written communication.
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.

    • #J-18808-Ljbffr

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