عرض العمل هذا غير متوفر في بلدك.
QNB3163 - Senior Manager IT Governance & Performance (Qatarization)
SupportFinityAl-Shahaniya, Al Shahaniya, Qatar3 منذ ساعات
الوصف الوظيفيShareholder & Financial : Develop and maintain appropriate service level agreements (SLAs) with the business; develop new service definitions ensuring they can be delivered operationally and cost effectively; build strong relationships with key business stakeholders; conduct 1st level discussions for all IT projects initiated with Business and help Business in preparing detailed Business Requirement Specifications; prepare a Demand outline for IT initiatives raised by business; prepare Business Cases in coordination with Business and ITD; act as liaison with the business for all service improvements, changes and escalations for capturing primary requirements; ensure timely, concise and effective communication with the business for service outages, interruptions and improvements; member of the Change Advisory Board (CAB); implement KPIs and best practices for IT International Support Team; promote cost consciousness and efficiency and enhance productivity to minimise cost and optimise benefits for the bank. Customer (Internal & External) : Work alongside the IT System / Operations manager to ensure that SLAs are met and business expectations are exceeded; ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery; provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports; assist customers in all queries on Bank’s products and seek solutions to their requests; maintain activities in accordance with SLAs with internal departments / units to achieve improvements in turn-around time; build and maintain strong relationships with related departments / units to achieve the Group’s objectives; provide timely / accurate data to external / internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory) : Ensure that systems, processes and methodologies are followed to provide effective monitoring, control and support of service delivery; manage the overall service improvement plan and work with the IT Systems / Operations manager to ensure it is delivered; conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements. Learning & Knowledge : Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s architecture; possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls; identify areas for professional development of self and direct reports and act to enhance professional development of self and others; proactively identify areas for professional development and undertake development activities. Legal, Regulatory, and Risk Framework Responsibilities : Comply with all applicable legal, regulatory and internal compliance requirements including Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy); understand and perform your role under the Three Lines of Defence to identify, measure, monitor, manage and report risks; ensure good outcomes for clients in accordance with Conduct Risk policy; support the framework of RCSA, KRI, Incident reporting and remediation; maintain appropriate knowledge to ensure full qualification to undertake the role; complete all mandatory training; attend mandatory seminars as instructed by the Bank. Other : Ensure high standards of data protection and confidentiality; maintain utmost confidentiality concerning customer and internal bank information; maintain high professional standards to uphold QNB's reputation; perform all other ad hoc duties / activities as requested by management. Bachelor’s degree (preferred majors : Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology); Masters preferred At least 8 years of relevant experience, preferably within a highly rated international bank Training and experience in banking systems relevant to the bank Training courses and certification in relevant technology management
QNB3163 - Senior Manager IT Governance & Performance (Qatarization)
QNB Group | Posted Sep 19, 2025
Full-time
- Al-Shahaniya
- Negotiable
- Advanced (5-10 yrs)
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Summary
The incumbent is primarily required to act as an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country’s specific business direction, impending changes and ensuring the customer leverages value from IT services and capabilities. Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, QNB Country Compliance manual; Group Compliance Policies and Procedures (Data Protection Policy, Conflict of Interest).
Main Responsibilities
Education And Experience Requirements
Note : You will be required to attach the following : Resume / CV; Copy of Passport or QID; Copy of Education Certificate.
About the company
QNB Group
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
It Manager • Al-Shahaniya, Al Shahaniya, Qatar
وظائف ذات صلة
- عَرْضٌ مُرَوَّجٌ له
Handover coordinato
Orion Engineering Services LimitedAl Wakra, Qatar We have a current opportunity for a Handover coordinator on a contract basis.The position will be based in Qatar.For further information about this position please apply.
Coordinate ORR checklist tr...أظهر المزيدآخر تحديث: 26 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior IT Application Specialist
InspirejoDoha, Qatar Inspire for Solutions Development is looking for an.Senior IT Application Specialist (SAP Data Services & Business Objects).
Doha, Qatar, with at least 9 years of experience in data integration and ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Manager
Strategic Aerospace Services WLLDoha, Qatar The IT Service Delivery Manager is accountable for providing technical management and the provision of robust IT services across the BSL Group.
Reporting directly to the Head of Business Operations ...أظهر المزيدآخر تحديث: 18 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Yard Engineering Lead
Orion Engineering Services LimitedAl Daayen, Qatar We have a current opportunity for a Yard Engineering Lead on a contract basis.The position will be based in Qatar.For further information about this position please apply.Provide Engineering suppor...أظهر المزيدآخر تحديث: 14 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior PTW Instructor M / F
SPIE Global Services EnergyAl Khor and Al Thakhira, Qatar We currently have an opportunity within SPIE Global Services Energy Doha for a : .Develop training package for Permit to Work (PTW) system, Energy Isolation and ePTW and improve training modules as p...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
TERMINAL OPERATIONS SUPERVISOR
Qatar EnergyAl Khor and Al Thakhira, Qatar Supervise day-to-day operations on the container terminal and vessels, ensuring efficient handling and movement of containers.
Coordinate with Contractor staff and oversee yard and vessel activities...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Country Operations & IT Manager.Qatar-OPS-Overseas Operations Dept.Operations
Mashreq Corporate & Investment Banking GroupDoha, Qatar Country Operations & IT Manager.Qatar-OPS-Overseas Operations Dept.Operations The position is responsible for providing value added services, accurately, efficiently and within the established turn...أظهر المزيدآخر تحديث: 22 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
IT Manager - Qatari National
Raffles Hotels & ResortsDoha, Qatar Get AI-powered advice on this job and more exclusive features.Company Description #BeLimitless We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand tha...أظهر المزيدآخر تحديث: 22 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
HEAD, PORT REGULATIONS
Qatar EnergyAl Khor and Al Thakhira, Qatar Manage the development and enforcement of port regulations to ensure compliance with all relevant national, regional and international maritime laws, conventions and regulations.Responsible for por...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior Radiation Protection Officer
NES FircroftAl Wakra, Qatar Qatar based Oil and Gas client is looking to hire a.Senior Radiation Safety Officer t.You will be reporting to the HSE Manager.
Develop, implement and maintain corporate standards, procedures and gu...أظهر المزيدآخر تحديث: 24 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Static Equipment Lead
NES FircroftAl Daayen, Qatar Lead the Static equipment engineering activities for Offshore Project, ensuring technical requirements (e.Offshore Engineering Manager ensuring all aspects are delivered to the higheststandards.Th...أظهر المزيدآخر تحديث: 14 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Well Operations Specialist
Qatar Energy LNGAl Wakra, Qatar Implement wellwork operations in QatarEnergy LNG production and injection wells, meeting the Company's target and in the most cost-effective manner, while maintaining the highest level of safety, e...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
OPERATIONS MAINTENANCE COORDINATOR
Qatar EnergyAl Wakra, Qatar Coordinates, interfaces, and oversees all maintenance and project activities in the assigned units.Acts as the focal point for Operations, ensuring optimal allocation of resources based on Terminal...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Manager Managed Service - Connectivity
Ooredoo QatarDoha, Qatar VAC9562 - Senior Manager Managed Service - Connectivity Field : .Full Time - Permanent Location : .Feb-2025 About Us : Ooredoo is a dynamic global Telecommunications player operating in 10 countries ser...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Offshore Installation Manager (OESS)
Qatar Energy LNGAl Wakra, Qatar QatarEnergy LNG is committed to nurturing and empowering its most valuable resource : its people.As a global leader in the LNG industry, QatarEnergy LNG offers a dynamic and inclusive work environme...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Engineering Manager M / F
SPIE Global Services EnergyAl Wakra, Qatar We currently have an opportunity within SPIE Oil & Gas Services Qatar LLC.This position is a unique opportunity to Support the Project Manager by assisting and managing all Engineering activities.E...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Information Technology Manager
ConfidentialDoha, Qatar Minimum 12 years of progressive IT leadership, including 3–5 years in the GCC Role Overview We are seeking a highly accomplished.
IT operations, digital transformation, and service delivery across t...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
MARINE PILOT
Qatar EnergyAl Khor and Al Thakhira, Qatar Provide marine pilotage to all types of vessels calling at QatarEnergy Operated Ports.Marine pilotage includes approaches channels navigation, harbour movements and offshore Single Point Mooring (S...أظهر المزيدآخر تحديث: 12 منذ أيام