House Manager

The House Manager is responsible for overseeing the daily operations, maintenance, and service standards of the residence or property. This role ensures that the household runs smoothly, efficiently, and in line with the owner’s preferences, while managing staff, suppliers, budgets, and guest services. The House Manager maintains the highest level of discretion, professionalism, and hospitality.

Key Responsibilities Household Operations

Supervise day-to-day activities of the residence to ensure cleanliness, organization, and smooth functioning.

Implement and maintain household schedules, routines, and procedures.

Oversee housekeeping, laundry, pantry management, and overall property upkeep.

Staff Management

Supervise domestic staff including housekeepers, cooks, drivers, nannies, and gardeners.

Create staff duty rosters, assign tasks, and monitor performance.

Conduct regular training and briefings to maintain high service standards.

Guest & Family Services

Coordinate guest arrivals, room preparations, and hospitality needs.

Anticipate resident and guest preferences and ensure personalized service.

Maintain confidentiality and ensure a positive, safe, and comfortable environment.

Coordinate with external vendors for maintenance, pest control, deep cleaning, catering, laundry, etc.

Negotiate service contracts and ensure timely delivery of services.

Inspect completed work to verify quality and compliance.

Manage household budgets, petty cash, and expense tracking.

Monitor stock levels for groceries, cleaning supplies, linen, and household items.

Prepare monthly reports on expenses, procurement, and inventory.

Maintenance & Safety

Oversee property maintenance, repairs, and preventive maintenance schedules.

Conduct routine inspections of facilities, equipment, and utilities.

Ensure adherence to safety, hygiene, and security protocols.

Event Management

Plan and coordinate small family events, gatherings, or VIP visits.

Arrange catering, decorations, seating, and hospitality services.Ensure seamless execution and post-event housekeeping.

Qualifications & Skills

Bachelor’s degree in Hospitality Management, Facility Management, or related field (preferred).

4–7 years’ experience in hospitality operations, luxury household management, or hotel supervisory roles.

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

Highly organized with attention to detail.

Ability to handle confidential information with discretion.

Proficiency in scheduling, reporting, and vendor coordination.

Flexible and able to work irregular hours based on household needs.

Personal Attributes

Professional, polished, and service-oriented.

Calm under pressure and able to multitask.

Trustworthy, discreet, and reliable.

Strong problem-solving abilities.

Seniority level Mid-Senior level

Employment type Full-time

Job function Administrative

Industries

Hotels and Motels

Hospitality

Consumer Services

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