Commercial Cards Operations and Sales Support

Commercial Cards Operations and Sales Support

Overview

Term : 24 months

Location : Doha, Qatar ( Working week : Sunday- Thursday)

Division : Cash Management

Reports to : Head of Cash Management

Relevant experience : 10 years experience in the cards / financial institutionspace

Mandatory requirements : TSYS Prime, experience in GCC and Qatar(preferred), project management skills, Arabicas a plus, Experience in card operations.

Purpose of job :

SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market.

Tasks

Core Responsibilities and Accountabilities

• Engagement with Card Operations for oversight and identify opportunities for streamlining and operationalefficiency.
• Support operational onboarding of new customers, which includes working with sales, implementation, cardoperations and cash management teams.
• Support the setup / configuration of new
• Manage corporate card-related requests (e.g. limits, cards) from existing corporates / TMCs working with internalstakeholders to ensure timely resolution and completion.
• Support the Sales team to identify card opportunities by working with business management on prioritisation onkey clients for card programs.
• Monitor new implemented clients, to review card usage and ramp up.
• Support sales team on complex card deals with stakeholder coordination and alignment
• Develop product training content for QNB internal staff.
• Conduct periodic training sessions to QNB internal teams which include coverage, sales.
• Support the Card Sales team to conduct awareness sessions for clients.
• Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth,which can be shared with the Sales team and Head of Cards.
• Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cardsincluding reporting on key activities, risks, and other aspects of the business.
• Develop supporting materials for Head of Commercial Cards to be used in various exco and top team meetings todemonstrate business performance.
• Ensure there is a weekly update to the Head of Cards on key activities and tasks.
• Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cardsto share with a wider audience.
• Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentionedresponsibilities

KPIs

Knowledge and Experience

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