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Branch Service Assistant (Qatari & Children of Qatari Mothers)

Branch Service Assistant (Qatari & Children of Qatari Mothers)

Commercial BankQatar
5 منذ ساعات
الوصف الوظيفي

Overview

The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include : Statement printing, QID updates, CIF updates, Card activation, IBAN letter issuance, delivery of Liability / Obligation / Clearance letters. Responsible for migrating customers to digital channels & enhancing the client experience.

Responsibilities

  • Customer oriented and service oriented.
  • Proactively manage the traffic in busy branches and assist in reducing wait times.
  • Execute bank initiative by promoting and educating customers to use alternative banking channels (in order to drive profitability and optimization of services).
  • Refer new business opportunities to branch CSAs.
  • Accept and process customer requests and forward to branch officers for onward processing.
  • Assist other staff and perform other duties entrusted by superiors.
  • Ensure compliance with operating procedures / policies.
  • Ensure that the bank literature displays and branding in the branch meet bank criteria.

Branch Process Facilitation

  • Assist customers in fulfilling requests and follow internal SOPs / guidelines while processing.
  • Follow up and monitor the status of customer applications to ensure they are within the agreed service delivery standard.

    • Continuous Improvement

  • Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, taking into account international leading practice, improvement of business processes, cost reduction and productivity improvement.

    • Policies, Systems, Processes & Procedures

  • Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

    • Statements and Reports

  • Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

    • Quality, Health, Safety, & Environment

  • Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products / services and environmental compliance can be guaranteed.

    • Related Assignments

  • Perform other related duties or assignments as directed.

    • Qualifications

  • Bachelor degree or equivalent

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    إنشاء تنبيه وظيفي لهذا البحث

    Assistant • Qatar