Branch Service Assistant (Qatari & Children of Qatari Mothers)

Overview

The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include : Statement printing, QID updates, CIF updates, Card activation, IBAN letter issuance, delivery of Liability / Obligation / Clearance letters. Responsible for migrating customers to digital channels & enhancing the client experience.

Responsibilities

• Customer oriented and service oriented.
• Proactively manage the traffic in busy branches and assist in reducing wait times.
• Execute bank initiative by promoting and educating customers to use alternative banking channels (in order to drive profitability and optimization of services).
• Refer new business opportunities to branch CSAs.
• Accept and process customer requests and forward to branch officers for onward processing.
• Assist other staff and perform other duties entrusted by superiors.
• Ensure compliance with operating procedures / policies.
• Ensure that the bank literature displays and branding in the branch meet bank criteria.

Branch Process Facilitation

Continuous Improvement

Policies, Systems, Processes & Procedures

Statements and Reports

Quality, Health, Safety, & Environment

Related Assignments

Qualifications

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