Restaurant Manager

Job Description

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Job Summary

Ensuring that the outlet section is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests’ expectations at all times.

Essential Duties and Responsibilities

Guest Satisfaction

• Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.
• Ensures that associates also provide excellent service to associates in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.
• Implements agreed upon beverage policy and procedures throughout the property.

Finance / Administration

Operations

Standard Responsibilities

Comply and adhere to the Rosewood company policies.

Take on other tasks in addition of the ones stated, in a reasonable framework.

Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

Model the company’s culture, vision, mission and core values at all times.

Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.

Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.

Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).

Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.

Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.

Lead by example in terms of appearance, grooming, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety

Other