Restaurant (Outlet) Manager

IHOPSM delivers a uniquely iconic American-style dining experience, from the world-famous buttermilk pancakes to burgers and steaks that can be ordered at any time of the day. IHOP restaurants are open throughout the day and evening hours, offering an appealing, broad array of great-tasting meal choices along with attentive, friendly table service in an attractive and comfortable atmosphere.

The Role :

You will be responsible for managing the day-to-day operations of the restaurant ensuring that sales, profitability and customer service targets are met and that the most suitable products and services are available to the customer. You will also improve the company's performance and ensure business growth by exploiting opportunities to maximise sales and profitability and by increasing customer satisfaction.

Qualifications & Requirements :

• A university Degree in an appropriate field, or equivalent experience
• At least 5 years' retail experience as general manager of a fast-paced restaurant
• Financial skills with P&L and inventory management experience
• Computer literate
• Excellent English skills (both written and spoken)

About The Company :

M.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot.

The company operates more than 2,400 stores across 7 divisions : Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies. Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

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