Call Center Agent

Job Overview Professional Labs is looking for Call Center Agents with experience in the healthcare sector specifically in insurance and claims management Candidates will handle customer inquiries related to insurance eligibility preauthorizations and claims while ensuring highquality support Key Responsibilities Respond to customer inquiries via calls emails and messages Assist with insurance coverage checks preauthorizations and claims status Accurately document interactions and update records Collaborate with teams to resolve complex issues Ensure compliance with company and local healthcare policies Requirements 12 years of call center customer service experience Healthcare experience insurance claims is mandatory Proficiency in English Arabic is a plus Familiarity with CRM systems and MS Office Strong communication and problemsolving skills Preferred Housewives with relevant experience and existing visas