Concierge Agent

Job Description

Responsibilities :

• Ensure all Standard Operating Policies & Procedures are adhered
• Ensure guest requests are handled in a timely manner
• Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
• Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
• Maintain a library of all relevant directories and business information
• Advise guests of points of interest in the surrounding area
• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
• To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
• Be familiar with all the courier companies and their charges
• Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
• Liaise with Chief / Head Concierge and Front Office / Reception to foresee future VIP arrivals and departures
• Ensure all Concierge equipment is accounted for and is in good working order
• Attend meetings as required
• Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s
• Project and maintain the image of the highest standards within the hotel at all times
• Advise the Head Concierge of all guest comments
• Record all incidents or service failures in Royal Service Manager
• Maximize the sale of our internal outlets
• Maintain amicable and co-operative working relations with all other departments
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• To attend any courses Management may deem beneficial

Qualifications

Qualifications :