RBMS Agent

Essential Duties :

• Liaise with Primary Health Care Corporation (PHCC) on referral guidelines and referral protocols.
• Collection of Referrals from PHCC / internal HMC departments / private healthcare providers.
• Log and track all referrals to HMC.
• Manage Clinical Triage function – All referrals to OPD services are clinically triaged to determine thepatient’s clinical urgency.
• Call the patient and book an appointment based on triage decision and availability.
• Liaise with the operational area to forward referrals for insertion into medical records.
• Return any feedback to PHCC that has been generated by HMC.
• Use the disposition codes to identify when a patient is contacted.
• Patients to receive appointment communication in both Arabic and English.
• Review of reports to ensure complete schedule utilization.
• Referral distribution based on catchment areas.
• Duplicate referrals cancellation for scheduling queues via Cerner.
• Track and collect referrals generated through email / fax and Cerner by PHCC, Private clinics and HMChospitals to HMC OPD.
• Sort referrals to HMC OPD per specialty and sends the referrals for triage to an assigned triage doctor.
• In case of any incorrect / disconnected contact number of patients, check referral for any other contactnumber to call and book appointment. Incase patient is still not contactable; they update disposition code and cancel the order.
• Receives new and follow up patient appointment requests through email or fax from Inpatients departmentof various hospitals. On-site RBMS create an order in Cerner and send it in triage queue.
• Receives patient transfer requests from OPD due to clinic cancellations. On-site RBMS transfers the patientand calls the patient to confirm new appointment date.
• Book evening appointments for new patients, if needed
• Receives appointment requests from OPD for patients who walk in with copy of referral forms.
• Provide assistance with positioning and mobility, which may involve transferring patients to and from bedsor chairs.
• Collect and document the vital signs of patients, encompassing body temperature, pulse, respiration rate,and blood pressure while simultaneously ensuring strict adherence to documentation protocols and policies.
• Observe and monitor patients for changes in condition or behavior and notify the nursing or medical personnel of any noteworthy alterations or irregularities that are observed.
• adhere to infection control protocols, including guidelines for personal protective equipment (PPE) and hand sanitation.
• Provide comprehensive patient care while collaborating with physicians, nurses, and other healthcare professionals.
• Patients are scheduled for follow-up appointments with their attending physicians following the conclusion of the consultation.
• Providing additional required assistance as guided by the clinics leads (Physician and nurses).
• Performs other duties as assigned.

Requirements

Position Qualifications / Education :

Experience :

Knowledge / Skills :