Talent.com
عرض العمل هذا غير متوفر في بلدك.
Customer Service Call Center Representative

Customer Service Call Center Representative

sy2HapAR A3 825Doha, Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

The customer is leading government organization based in Doha The role holder is responsible for effective customer services to Client customers for all branch related walkin enquires to meet customer enquiries and address their complaints and any issues faced RESPONSIBILITIES Manages all enquires and complaints by Client customers directed at customer service branches Confers with customers to provide information about Client services registering their complaints if any resolving their queries or obtaining other relevant customer details including history of association between Client and the customer Resolve issues in customer services and ensures the tracking and closure of the same according to Client customer service code of practice escalates when required to the Supervisor Customer CareMaintains records of customer interactions or transactions including but not limited to customer queries complaints comments as well as actions taken to resolve issues faced by them Coordinates and communicates with other Client departments to initiate and follow up on outstanding customer transactions Issuing invoices receive collect fees for service connection applications issue Invoices and receipt to customer against payment record the payment in system Ensure compliance with the practice procedures and policies implemented in Customer Service Dept Contacts customers for responding to inquiries or to notify them of the inspection results basis the investigations carried out in the customers building premises for complaints regarding electrical water system repairs Checks regularly to ensure that appropriate changes were made to resolve customers issues Tracks and ensures follow up on delayed customer payments and coordination with other departments in cases of reconnections meter installations disconnections and meter readings Disseminates information to the customer regarding new products or services provided by Client Informs and educates Client customers on the documentation requirements Follows all customer services policies and procedures as per the Client customer service code of practice Refers unresolved customer grievances to designated departments for further investigation To reach and contact external customers when needed and due to business needs Performs other related duties as needed upon request by the unite supervisor Change work and office location as per unite supervisor and head of section request Work on shifts as per direct supervisor and head of sections request Works in cooperation with Quality Assurance and Continual Improvement section on securing and maintain the ISO Risk Management ISMS certification Carries out and ensures the compliance of all activities within the Department are inline with Client health and safety regulations Prepare documentation and reports on routine customer correspondence for future reference purpose Educate customers about organization s products or services

إنشاء تنبيه وظيفي لهذا البحث

Customer Service Representative • Doha, Qatar

وظائف ذات صلة
Customer Service Representative

Customer Service Representative

Al Futtaim GroupDoha, Qatar
What you will do Achieve monthly sales target for new rental sales and existing rental extensions Follow up existing customers for rental contract extensions and secure payment for these ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Service Representative

Customer Service Representative

Premium Solutions ConsultancyDoha, Doha Municipality, QA
Quick Apply
Premium Solutions Consultancy WLL.Respond to customer inquiries via phone and email , providing accurate and helpful information. Resolve customer complaints, offering solutions or escalating when n...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Call Center Operator

Call Center Operator

AQIDoha, Qatar
Call Center Operator Job Location Doha Qatar Job Details Minimum 5 years of experience with at least 2 years in GCC Facility Management Any Nationals.أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Call center agent

Call center agent

SWATXDoha, Doha Municipality, QA
Quick Apply
Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Call Center Agent

Call Center Agent

profesional labs ItDoha, Qatar
Job Overview Professional Labs is looking for Call Center Agents with experience in the healthcare sector specifically in insurance and claims management Candidates will handle customer inquiri...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Service Representative CSR

Customer Service Representative CSR

The Group SecuritiesDoha, Qatar
Responsibilities Perform tasks and duties in accordance with the companys policy and procedures while adhering to service standards professional ethics and etiquette The employee is also comm...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Call Center Team Leader

Call Center Team Leader

ECCO Gulf Majorel QatarDoha, Doha, Qatar
Quick Apply
WRAPPER –––––––––––––––––––––––––––––––––––––––––––––––––– > .HEADER –––––––––––––––––––––––––––––––––––––––––––––––––– > . CONTENT –––––––––––––––––––––––––––––...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Representative

Customer Representative

Ali Bin AliDoha, Qatar
OBJECTIVE PURPOSE OF THE JOB This individual contributing role ensures that the sales department achieves its sales budgets targets by driving Sales Distribution merchandizing marketing execu...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Service

Customer Service

You Baby StudioDoha, Qatar
Main Duties To be the main point of contact person between the client and studio team employees ex photographers retouchers and others Inspect the studio and ensure that it s well prepare for...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Guest Service Center Agent

Guest Service Center Agent

AnantaraDoha, Doha Municipality, Qatar
To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.To have a complete knowledge of the hotel product, including room types, rates, relative features and facilit...أظهر المزيدآخر تحديث: 14 منذ أيام
Customer Service Cashier

Customer Service Cashier

PS TechDoha, Qatar
The Customers Assistants shall be qualified experienced reliable and medically fit Shall be on permanent basis for the entire period of contract Qualification experience at least complet...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Service Executive

Customer Service Executive

CLICKS ExpressDoha, Qatar
CLICKS is a dynamic and rapidly growing company dedicated to providing topnotch tools and services to local businesses in Qatar We are looking for enthusiastic and customeroriented individuals wit...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
call Center Operator

call Center Operator

Qatar Entertainment Tasali KidZania DohaDoha, Qatar
The Call Center Operator serves as the first point of contact for customers ensuring a positive experience through professional communication effective problemsolving and timely assistance He w...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Customer Service Advisor

Customer Service Advisor

Abdullah Abdulghani & Bros. Co. W.L.L.Doha, Qatar
Greet all customers promptly and provide timely professional service on Vehicle services, Tire services , Tinting & PPF jobs. Explain customers on the benefits of products to generate additional rev...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Field service Representative

Field service Representative

EcolabDoha, Ad Dawhah, Qatar
As Field Service Representative in the Downstream division at Nalco Water, you play a critical role in delivering specialized water treatment and process chemical solutions to clients in the oil re...أظهر المزيدآخر تحديث: 17 منذ أيام
Customer Service (Inventory Management)

Customer Service (Inventory Management)

Clothing CrewDoha, Qatar
Skilled in managing multiple tasks.Subscribe to our jobs newsletter.أظهر المزيدآخر تحديث: 17 منذ أيام
Customer Service Agent

Customer Service Agent

Management Solutions International MSIDoha, ad-Dawhah, Qatar
Guest Assistance : Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries : Address customer queries about promotio...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Call Center Agent

Call Center Agent

Human Capital Group QatarDoha, Qatar
Ensure to deliver high quality service Ensure to increase the base of customers by building trust of customers and offering products and services Responsibility to deal with customers directly ele...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا