Reservations Agent

JOB CATEGORY

Hospitality

POSITION

Reservations Agent

YEARS OF EXPERIENCE

0-2 Years

GENDER

Female

SALARY RANGE

QAR 2, - QAR 5,

APPLICANT LOCATION

In-country Hire Only

Description

Hotel reservations agents have a wide range of responsibilities, which can include :

• Ensuring guests’ satisfaction by responding to any concerns they may have during their stay
• Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment
• Updating existing reservations with any changes requested by guests
• Communicating with guests throughout their stay to ensure their needs are met
• Answering questions about hotel services, facilities, and activities
• Resolving conflicts between guests and staff members
• Providing information about local attractions and activities
• Coordinating the flow of incoming and outgoing guest traffic by maintaining accurate records of reservations and room assignments
• Providing guests with information about rates and other policies, including cancellation policies

Information

Desired Skills & Experience

Requirements :

Location

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