Service Manager – Home Appliances (Multi-brand)

About the Role :

We are looking for a Service Delivery Manager – Home Appliances to lead and manage the end‑to‑end service operations for major home appliance brands such as Samsung, Whirlpool, Ariston, Indesit. The ideal candidate will have hands‑on experience with at least one of these brands (LG, Samsung, Whirlpool, Onida, Beko, Ariston, Indesit, etc.) ensuring high‑quality service delivery, timely repairs, and customer satisfaction.

Key Responsibilities :

• Manage daily after‑sales service operations for multiple appliance brands.
• Supervise service technicians, assign jobs, and monitor performance.
• Ensure timely completion of installations, repairs, and maintenance.
• Coordinate with brand representatives and distributors for warranty and spare parts.
• Maintain service quality and compliance with brand standards.
• Resolve escalated customer complaints and ensure satisfaction.
• Track and report key service KPIs (TAT, customer feedback, repeat jobs).

Requirements :

Why Join Us :

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