Service Asset and Configuration Management Consultant

Summary

The Service Asset and Configuration Management Consultant ensures governance, accuracy, and optimization of Configuration Items (CIs) and CMDB processes. It involves process ownership, mentoring, compliance, reporting, and continuous improvement of SACM processes.

Responsibilities

• Define and agree on configuration items and ensure their accuracy in the CMDB
• Manage, mentor, and coach resources involved in configuration management
• Produce CI reports and ensure timely availability of configuration data
• Conduct reviews and audits to verify CI accuracy and compliance with ITIL standards
• Manage population and maintenance of CMDB and related tools
• Chair meetings, organize process activities, and drive process improvements
• Customize processes and procedures for clients, ensuring alignment with project scope
• Provide escalation support for deviations in project timelines and deliverables

Ideal Candidate’s Specification

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