Service Asset and Configuration Management Consultant

Summary

The

Service Asset and Configuration Management Consultant

ensures governance, accuracy, and optimization of Configuration Items (CIs) and CMDB processes. It involves process ownership, mentoring, compliance, reporting, and continuous improvement of SACM processes. Responsibilities

Define and agree on configuration items and ensure their accuracy in the CMDB Manage, mentor, and coach resources involved in configuration management Produce CI reports and ensure timely availability of configuration data Conduct reviews and audits to verify CI accuracy and compliance with ITIL standards Manage population and maintenance of CMDB and related tools Chair meetings, organize process activities, and drive process improvements Customize processes and procedures for clients, ensuring alignment with project scope Provide escalation support for deviations in project timelines and deliverables Ideal Candidate’s Specification

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent 6+ years of relevant experience in consultancy, implementation, or management ITIL practitioner or intermediate certification in Configuration, Change, or Release Management Strong project planning, continuous improvement, and analytical skills Experience with ITSM tools such as HP SM, Microfocus SMAX, uCMDB, Ivanti, Lansweeper, Power BI Strong knowledge of enterprise technologies including Data Centers, Microsoft, and Cisco environments Excellent interpersonal, presentation, and negotiation skills

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