Senior Service Sales Engineer

Overview

The role holder is responsible for supporting the service sales operations including negotiating new contracts, ensuring contract renewal and implementing unit recovery strategies to grow the market share of Otis – Entity. The role holder is also responsible to validate the terms and conditions are met during implementation by the operation team. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Note : Some content in the original text has been retained as part of the job description to preserve context.

Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Works under the guidance of the Manager – Service Sales to prepare the maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines.
• Prepares estimates and issues quotations for additional repairs, upgradation of units and modernization.
• Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms.
• Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis – Entity’s contractual risk.
• Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis – Entity.
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance / repair / modernization agreements are implemented.
• Assists the Finance Department with the timely collection of payments based on contracting agreements.
• Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.

Key Responsibilities

Core Responsibilities

Self-Management

Minimum Qualifications

Bachelor’s degree in engineering / Sales or equivalent

Professional Certifications

Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred

Years of Experience

Minimum of 5 years of relevant experience with sales operations in a construction / engineering organization

Nature of Experience

At least 2 years in positions of progressively increasing responsibilities

Language Skills

Fluent written and spoken English essential, Arabic preferred

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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