Head of IT Service Excellence

Job Summary (List Format) for Head of IT Service Excellence

• Lead and ensure exceptional IT service delivery aligned with business needs and goals.
• Drive operational excellence by implementing best practices in IT service management.
• Develop and enforce a comprehensive quality assurance framework to foster continuous service improvement.
• Analyze and optimize IT service performance metrics for greater reliability and efficiency.
• Oversee IT governance compliance and risk management processes to ensure regulatory and policy adherence.
• Manage risks and implement mitigation strategies to maintain service continuity.
• Promote innovation and continuous improvement within IT service delivery and project methodologies.
• Maximize business value from IT investments by ensuring adoption and effective utilization of services.
• Align IT initiatives with strategic business objectives to support organizational growth and ROI.
• Lead mentor and develop a high-performing IT service excellence team.
• Foster a culture of collaboration excellence and ongoing professional development.
• Collaborate with senior management and engage stakeholders to ensure IT services meet business requirements.
• Oversee the alignment of IT service management strategies with overall organizational objectives.

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