Head of Quality Improvement

JOB SUMMARY

The Head of Quality Improvement assists the Director of Quality, Risk & Infection Control in Quality improvement projects, and is responsible for planning, coordinating, and facilitating Quality Improvement programs across Healthcare provided services. He / she Supervises leads and coordinates the activities of the Quality Improvement team. The Head of Quality Improvement functioning as a supervisor, researcher, role model and change agent.

KEY ACCOUNTABILITIES

Description

Generic Responsibilities

• Professional Collaboration and Team Work.
• Communication and Education, Ethical, Legal and Professional Responsibilities.
• Understanding Management Principles.
• Recommend procedure change to improve efficiency.
• Comply with motivation plans to ensure achievement of work goals.
• Perform data entry to ensure the preparation of performance reports.

Specific Responsibilities

• Actively participates in the proactive identification and development of Quality improvement programs that will meet the needs of the Naufar Center departments and its mission.
• Plans and oversees the education and quality methodology training to administrative leadership in each of the departments in areas related to Quality improvement
• Responsible for the budget preparation for work force, capital equipment and operating costs for Quality Improvement services in collaboration with Director of Quality, Risk & Infection Control Department.
• Prepare plans of continuous quality improvement initiatives in Naufar Center departments, implementation procedures, monitors and ensures alignment with Naufar center quality strategy.
• Facilitates Quality improvement Staff work and supervises their work on a regular basis.
• Prepare reports for the design, assessment, and measurement of important processes and outcomes that may affect the delivery of quality patient care, and facility operational processes and strategic initiatives.
• Assess Naufar Center departmental needs for quality training, data collection, analysis and allocate resources to facility / departments.
• Participates in Naufar Center Quality, Risk & Infection Control and patient safety committees.
• Performs other duties as required by the Director of Quality, Risk & Infection Control Department.
• Use and support database applications and analytical tools to : evaluate data quality, applications, and functions, produce output, and maintain operation.
• Researches new data sources, data analysis contribution to projects and provide input on improvements in data quality process & procedures.
• Supports and enhance processes around using data profiling, data quality, data mapping, and metadata tools to validate and uncover root cause data issues, maintain data dictionary, mapping rules and data lineage.
• Provides a repeatable set of processes for determining, investigating and resolving data quality issues and that establish an on-going process for data quality maintenance.
• Work with the departments to setup monthly Quality Management meetings.
• Document internal audits and data pertaining to quality assurance measures, activities and initiatives.
• Implements strategies for performance and program improvement as well as reviews and updates Quality Improvement Policies & Procedures (QIPPs).
• Prepares necessary documentations and do the necessary follow up on CARF related aspects Resource Management
• Recommends intervention strategies for the Quality Improvement Programs, Patient Focus.

Clinical Activities

• Plans and implements the education and quality methodology training to staff in each of the clinical and administrative departments in areas related to Quality improvement.
• Educate and assist the patient and or their families to maintain highest level of functioning.
• Help patient, family and multidisciplinary healthcare team in developing and implementing timely and appropriate post-hospital care plans.
• Assist in promoting the understanding of the broader Naufar staff of evidence-based clinical practice to enhance the patient experience.
• Make regular ward rounds checking for clues of CARF standards compliance and maintain records non-compliance.
• Help to implement clinical policies and procedures followed by Naufar and monitor compliance.

Ethical, Legal and Professional Responsibilities

• Knowledgeable of and complies with laws, rules, and regulations that govern healthcare practice in Qatar.
• Participates in continuing education programs, meetings, training programs, and related activities.
• Insures compliance with policies, procedures, and quality improvement and infection control standards.
• Undertake agreed programmers of continuing professional development and trainings to expand knowledge and expertise in the field.

Experience

• 7 years’ of Clinical experience out of 3 years in healthcare quality improvement and management.
• Experience in Substance use disorder treatment centers.
• Other specialist experience e.g. commissioning, opening, practice guideline development, teaching.

Knowledge / Skills / Abilities

• Expert knowledge of healthcare as applied to the mental health field
• Demonstrable skills in the safe and therapeutic administration of medication
• Excellent communication skills both written and verbal
• Advanced skills in one or more psychotherapeutic modalities
• Up-to-date researchskills
• Excellent interpersonal Skills
• Ability to work well as part of a team
• Ability to act on own initiative within the framework of Naufar
• Fluent bilingual in English and Arabic

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