Quality Management Manager

JOB DESCRIPTION

Position

Department

Location

QUALITY MANAGEMENT MANAGER

HR

Doha- Qatar

JOB SUMMARY : Reports To

Employment

CHRO

Full Time

The Quality Management Manager is responsible for developing, implementing, and maintaining the

organizations Quality Management System (QMS) in alignment with international standards such as

ISO 9001. This role ensures that company processes, documentation, and operations meet defined

quality standards, regulatory requirements, and best practices. The role holder leads the organization

toward achieving and sustaining ISO certification, while continuously improving efficiency,

consistency, and customer satisfaction.

ROLES AND RESPONSIBILITIES :

Quality Management System (QMS) Development and Implementation

Develop, implement, and maintain an effective Quality Management System across all

departments.

Establish quality policies, procedures, manuals, and documentation control systems in line

with ISO standards.

Coordinate and lead the organization through ISO certification and recertification processes.

Ensure that all QMS documentation (policies, SOPs, process maps, work instructions, and

templates) are up to date and properly controlled.

Audit and Compliance

Plan and conduct internal quality audits to assess process compliance and identify areas for

improvement.

Serve as the primary liaison with external auditors and certification bodies.

Prepare audit reports, track corrective and preventive actions (CAPA), and monitor their

closure.

Ensure compliance with all applicable legal, regulatory, and company-specific quality

requirements.

Continuous Improvement

Promote a culture of continuous improvement through data-driven analysis, process

evaluation, and staff engagement.

Identify process inefficiencies and lead cross-functional teams to implement quality

enhancements.

Monitor key performance indicators (KPIs) and prepare quality reports for senior

management review.

Benchmark and apply best practices in quality management across business units.

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JOB DESCRIPTION

Leadership and Communication

Collaborate with all department heads to align operational processes with QMS

requirements.

Lead the organizations quality strategy and represent quality management in management

review meetings.

Foster teamwork, accountability, and transparency in all quality-related matters.

SKILLS & QUALIFICATIONS :

Bachelors degree in engineering, Business Administration, Quality Management, or related

field (masters preferred).

Minimum 710 years of progressive experience in quality management, with at least 3 years

in a managerial role.

Proven track record of achieving ISO 9001 (or other relevant ISO) certification for

organizations.

In-depth knowledge of QMS development, document control systems, internal auditing,

and continuous improvement tools.

Certification as an ISO Lead Auditor or Quality Management Professional is a strong

advantage.

Excellent analytical, communication, and project management skills.

Ability to influence and lead cross-functional teams toward achieving organizational

objectives.

Key Competencies

Strong leadership and organizational skills

Analytical and process-oriented thinking

Attention to detail and documentation accuracy

Excellent interpersonal and communication abilities

Problem-solving and decision-making capability

High level of integrity and commitment to quality excellence

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