Business Planning & Operations Lead

Job Summary

We are seeking a highly organized and strategic Business Planning & Operations Lead to support and drive operational excellence across business rhythms in the country. The role is critical in ensuring the implementation and governance of Microsoft's Customer Engagement Model (MCEM), Rhythm of Business (RoB), and key strategic programs. This position will partner closely with Country Leadership and regional teams to streamline processes, provide business insights, and maximize execution outcomes.

Key Responsibilities

Lead the implementation and execution of MCEM RoB in the country, ensuring full alignment with the MCEM RoB RACI model and driving adoption across business segments.

Own the local landing and enablement of the Individual Accountability Planning (IAP) for Managers, including coaching, communication, and education on tools and reporting frameworks.

Manage the communication framework and governance for all MCEM RoB-related activities in the country.

Prepare and consolidate weekly country-level RoB outcome summaries, aligned with regional (CEMA) MCEM templates.

Ensure focus on critical business issues through structured RoB agendas and standardization (summaries, calendars, notes, follow-ups).

Actively collaborate with Area and SubArea BPMs to provide and receive feedback on RoB execution and tool adoption.

Recommend and implement process simplifications without compromising business outcomes; align local rhythms with MCEM RoB.

Orchestrate and manage Country Leadership Team meetings (cadence, content, stakeholders, reporting) and ensure accountability on follow-ups.

Provide business insights to support leadership decision-making and identify growth and execution opportunities.

Support country-level business planning, resource management, and alignment with global strategies (e.g., MCAPS).

Lead the implementation and tracking of local strategic programs, ensuring alignment with goals, proper communication, resource allocation, and timeline adherence.

Drive the development and execution of the Country Growth Plan, ensuring cross-functional alignment and follow-through.

Lead the adoption of standard tools (MSXi, GSOC) and retire legacy local reporting systems; champion tool standardization and process consistency.

Track performance against business plans, support course correction, and influence execution effectiveness.

Be the point of contact for GSOC, support its expansion, provide coaching, and manage escalations to Area owners.

Key Success Indicators

Full adoption of MCEM RoB and IAP for Managers across the country.

Delivery of business planning (BP) outputs as per guidelines.

On-time execution of strategic programs aligned with the business plan.

100% adoption of standard toolsets (MSXi, GSOC).

Qualifications & Experience

Bachelor’s degree in Business Administration, Strategy, Operations, or related field.

5–10 years of relevant experience in business planning, operations, or program management, preferably in a multinational or tech-driven environment.

Strong knowledge of Microsoft ecosystem tools and methodologies (MCEM, MSXi, GSOC).

Excellent analytical, project management, and stakeholder engagement skills.

Ability to manage cross-functional projects and influence across multiple levels of leadership.

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