IT Senior Field Engineer
Fusion OutsourcingDoha, Ad-Dawhah, Qatar6 منذ ساعات
الوصف الوظيفيProvide advanced technical support for escalated desktop, laptop, and peripheral issues. Perform diagnostics and root cause analysis for persistent or high-impact incidents. Ensure consistent configuration and security compliance for end-user systems. Coordinate with IT infrastructure teams on major hardware deployments. Maintain accurate documentation of incidents, resolutions, and asset updates. Bachelor’s degree in Computer Engineering, Computer Science, or a related discipline. Microsoft Certified Systems Engineer (MCSE) or equivalent preferred. Minimum 7 years of hands-on experience in IT field support, hardware, and software troubleshooting. Experience supporting complex technical environments and multi-platform end-user devices.
Job-Specific Skills
The IT Senior Field Engineer manages escalated end-user requests and incidents, ensuring prompt technical support and issue resolution. Strong customer service, communication skills, attention to detail, and organizational capabilities are essential.
- Advanced troubleshooting skills for hardware, software, and network connectivity across Windows and macOS devices.
- Strong knowledge of Microsoft environments, Active Directory, and endpoint management tools.
- Ability to manage high-priority escalations with accuracy and professionalism.
Key Responsibilities
Minimum Qualifications
Minimum Experience
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