Job-Specific Skills
The IT Senior Field Engineer manages escalated end-user requests and incidents, ensuring prompt technical support and issue resolution. Strong customer service, communication skills, attention to detail, and organizational capabilities are essential.
- Advanced troubleshooting skills for hardware, software, and network connectivity across Windows and macOS devices.
- Strong knowledge of Microsoft environments, Active Directory, and endpoint management tools.
- Ability to manage high-priority escalations with accuracy and professionalism.
Key Responsibilities
Provide advanced technical support for escalated desktop, laptop, and peripheral issues.Perform diagnostics and root cause analysis for persistent or high-impact incidents.Ensure consistent configuration and security compliance for end-user systems.Coordinate with IT infrastructure teams on major hardware deployments.Maintain accurate documentation of incidents, resolutions, and asset updates.Minimum Qualifications
Bachelor’s degree in Computer Engineering, Computer Science, or a related discipline.Microsoft Certified Systems Engineer (MCSE) or equivalent preferred.Minimum Experience
Minimum 7 years of hands-on experience in IT field support, hardware, and software troubleshooting.Experience supporting complex technical environments and multi-platform end-user devices.#J-18808-Ljbffr