IT Senior Field Engineer

Job Description

Job-Specific Skills

The IT Senior Field Engineer manages escalated end-user requests and incidents, ensuring prompt technical support and issue resolution. Strong customer service, communication skills, attention to detail, and organizational capabilities are essential.

Advanced troubleshooting skills for hardware, software, and network connectivity across Windows and macOS devices.

Strong knowledge of Microsoft environments, Active Directory, and endpoint management tools.

Ability to manage high-priority escalations with accuracy and professionalism.

Key Responsibilities

Provide advanced technical support for escalated desktop, laptop, and peripheral issues.

Perform diagnostics and root cause analysis for persistent or high-impact incidents.

Ensure consistent configuration and security compliance for end-user systems.

Coordinate with IT infrastructure teams on major hardware deployments.

Maintain accurate documentation of incidents, resolutions, and asset updates.

Requirements

Minimum Qualifications

Bachelor’s degree in Computer Engineering, Computer Science, or a related discipline.

Microsoft Certified Systems Engineer (MCSE) or equivalent preferred.

Minimum Experience

Minimum 7 years of hands-on experience in IT field support, hardware, and software troubleshooting.

Experience supporting complex technical environments and multi-platform end-user devices.