Field IT Services Support - Dispatch

Overview Field IT Support Engineer

Location - QA-LVQ - Warehouse and QA HO Nestle Qatar Trading LLC

Onsite Dispatch Support

SkySys is seeking resources to help assist with Field Services Support in the following areas :

Desktop / End User Support

Smart Hands & Feet / Data Center Support

Responsibilities

Provide Field Services Support in the areas of Desktop / End User Support and Smart Hands & Feet / Data Center Support.

Onsite Dispatch Support as required.

Technical Qualifications

Minimum 2 to 3 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues, and resolving issues without impacting hardware warranty or customer security compliance requirements.

Experience installing, technically troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break / fix including basic administration of Windows OS and MAC / Linux OS (preferred).

Usage knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using deductive reasoning and to resolve end user network cabling issues.

Experience in repeat call analysis and developing preventive actions.

Experience in Problem management.

Excellent written and oral communication skills with clients and management, and strong people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.

Preferably an Associate Degree in Electronics and CompTIA A+ Certification.

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).

Experience with ticketing tools (ServiceNow / Remedy etc.).

Non-Technical Qualifications

Good customer management skills.

Good oral and written communication.

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work.

Ability to work independently or as part of a team.

Ability to complete tasks effectively with minimal supervision.

Must be available to work flexible work schedules.

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