CSM Onsite Support

We are currently looking CSM Onsite Support for our Qatar operations with the following terms & conditions.

MINIMUM EXPERIENCE AND ESSENTIAL KNOWLEDGE

Minimum of eight years of Level 3 / TAC level of support experience with debugging diagnosing and troubleshooting skillsets of the domains listed

Level 3 experience with NOC Monitoring tools Such as OBM NNMi APM SiteScope SolarWinds Zabbix

Application Maintenance of Microfocus Applications (OpsBridge NNMi Network Automation OPTIC Reporting Etc).

Level 3 Experience in OBM / OMi NNMi iSPIs OPTIC OBR APM SiteScope Network Automation Service Manager BVD UCMDB BPM &RUM

Scripting / Programming on PERL SHELL VB PowerShell Kusto Python

Databases Experience in MS SQL Oracle Sybase IQ Postgres Vertica

Well-versed with networking tools such as traffic generators analysers etc.

Application Fine Tuning and Enhancement (Especially NNMi Ops Bridge & OBR NPS BVD Site scope Airwave etc)

Experience of managing technical resources onsite and coordination between customer and the delivery team.

Proven communication skills with multiple levels of an organization including interaction with internal / external senior level business stakeholders.

ITIL Awareness

High level of IT literacy.

MINIMUM QUALIFICATION

BE / Degree or equivalent in years of progressive experience in Service Provider environments.

Flexibility in work hours when needed.

Joining time frame : 2 weeks (maximum 1 month)

Remote Work : No

Employment Type : Full-time

Key Skills

• Experience Working With Students
• Google Docs
• Organizational skills
• Classroom Experience
• Data Collection
• Materials Handling
• Workers' Compensation Law
• OSHA
• Special Operations
• Team Management
• Experience with Children
• Supervising Experience

Experience : years

Vacancy : 1

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