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Receptionist

Receptionist

Ezdan Palace HotelDoha, Ad-Dawhah, Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

Job Description

  • Assigns guests to the proper rooms upon check-in.
  • Answers customer queries via phone, online, or in person
  • Manages phone and online reservations and event bookings.
  • Processes customer payments and verifies credit card information.
  • Maintains accurate records of bookings and payments.
  • Escalates more critical issues and concerns to supervisor or appropriate teams.

Skills

  • Have knowledge of hotel rates, packages, discounts and how to handle each of them accordingly.
  • Have thorough knowledge of hotel credit policies and procedures.
  • Develop a thorough knowledge of room's location, types of room and rooms operation.
  • Have a thorough knowledge on Opera and registration operation.
  • Have knowledge of the hotel property, hotel and staff service with hours of operation.
  • Have a good knowledge of reservation department, starting from handling the same day reservation, future bookings when necessary and have knowledge of cancellation Policy and No Show.
  • Have full knowledge of handling internal & external calls.
  • Familiarity with office equipment
  • Excellent verbal and written communication skills.
  • Customer service and customer-focused attitude.
  • Organized, resourceful, and multitasking.
  • Problem-solving and ability to work under pressure.
  • Filing, record-keeping, and scheduling.
  • Processing transactions and correspondence tools.
  • Active listening and professional appearance.
  • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

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