IT Help Desk Engineer
MACH CONSULTANTSDoha, Qatarمنذ يوم 1
الوصف الوظيفي
Direct message the job poster from MACH CONSULTANTS
Responsibilities
Desktop, laptop, and workstation troubleshooting
Peripheral configuration (printers, scanners, webcams, docking stations)
BIOS / UEFI configuration and firmware updates
Device imaging and deployment
Windows 10 / 11 installation, configuration, and troubleshooting
Linux (Ubuntu / CentOS) basic commands and troubleshooting
OS patching, updates, and driver installation
Microsoft Office / Office 365 support
Antivirus installation and policy compliance
Remote support tools (TeamViewer, AnyDesk, RDP, VNC)
Wi‑Fi configuration and network connectivity issues
Printer network configuration
Knowledge of VLAN & switch port basics (optional but useful)
Active Directory (user creation, password reset, group membership)
File permissions and shared drive access
MFA setup and troubleshooting
Endpoint protection tools (Defender, CrowdStrike, Symantec)
Safe browsing and malware response basics
Ticketing tools (ServiceNow, Jira, ManageEngine, Remedy, Freshservice)
Incident, request, and problem management
Asset management & CMDB updates
Documentation of incidents, solutions, and knowledge base articles
Job Details
Seniority level : Entry level
Employment type : Full-time
Job function :
Information Technology
Industry :
Business Consulting and Services
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