TS Engineer

Position : -TS engineer

Contract : 9 Months

Locally available in Qatar with valid visa, immediate joiner

Job Summary :

Responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across "the Group". He / She has to identify the nature of problem, run diagnostic tools to resolve problems and then follow up with end users to ensure issue has been resolved.

Job Responsibilities :

• Ensure all incidents / tickets related to IT systems are responded efficiently in timely manner.
• Ensure that standard operations procedures are followed as per established ITIL process.
• Provide accurate information on IT products and services with highest level of end user satisfaction.
• Remotely provide technical assistance to user queries and problems.
• Escalate unresolved issues to the next level of support team.
• Ability to document the situation properly and share the knowledge across the teams.
• Following up with end user's and service teams until tickets are resolved.
• Prepare and share ticket status reports.
• Review and analyze common complaints and problems to identify permanent fix.
• Achieve SLAs for resolution on incidents and service requests.
• Exercise patience and professionalism during stressful situations.

Qualifications :