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Hotel Representative cum Tour Guide
Desert Gate TourismDoha, Ad-Dawhah, Qatarمنذ أكثر من 30 يومًا
الوصف الوظيفيGuiding Groups : Lead tours of Qatar attractions, ensuring safety and engagement. Providing Local Knowledge : Share insights on attractions, stay updated on new developments, and answer questions confidently. Ensuring Safety : Monitor safety, handle emergencies, and conduct risk assessments. Creating Memorable Experiences : Engage guests, tell stories, and offer personalized recommendations. Supporting Sales : Promote excursions and collect feedback. Coordinating Logistics : Work with drivers and vendors to ensure smooth operations. Education & Professional Qualification : High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme. Experience & Skills : Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates. Work alongside top talent Attractive salary and benefits Opportunity within a well-performing company
An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.
The Role
You will be responsible for :
Hotel Representative
- Welcome Guests at the Airport : Meet and greet guests, assist with luggage, and escort them to transportation.
- Assist with Check-in : Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
- Handle Guest Questions and Queries : Provide accurate information, assist with bookings, and ensure guests feel valued.
- Updating Reports on the CRM : Input guest information, preferences, and feedback accurately and maintain records.
- Handling Payment Collections for Excursions : Process payments securely, issue receipts, and confirm bookings.
- Managing Complaints : Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.
Tour Guide
Ideal Profile
What's on Offer?
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Hotel Representative Cum Tour Guide • Doha, Ad-Dawhah, Qatar
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