Hotel Representative cum Tour Guide

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services.

The Role

You will be responsible for :

Hotel Representative

• Welcome Guests at the Airport : Meet and greet guests, assist with luggage, and escort them to transportation.
• Assist with Check-in : Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs.
• Handle Guest Questions and Queries : Provide accurate information, assist with bookings, and ensure guests feel valued.
• Updating Reports on the CRM : Input guest information, preferences, and feedback accurately and maintain records.
• Handling Payment Collections for Excursions : Process payments securely, issue receipts, and confirm bookings.
• Managing Complaints : Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction.

Tour Guide

Ideal Profile

What's on Offer?

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