Hotel Representative and Tour Guide - Romanian Market - Qatar

Company : DESERT GATE TOURISM - QATAR An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. The company is recognized for its innovative product design and top-notch service. With a solid financial base and experienced top management, Desert Gate aims to become the leading luxury travel group in the Gulf region, expanding to other culturally connected destinations. It is part of the MTS Globe group, providing access to advanced technology and industry-leading XML feeds. Desert Gate offers excellent contracting, creative excursions, and superior in-resort services. Main Tasks and Responsibilities : HOTEL REPRESENTATIVE 1. Welcome Guests at the Airport : Meet and greet guests upon arrival, ensuring a warm and professional first impression. Assist with luggage and provide an overview of the itinerary. Escort guests to transportation for a seamless transition. 2. Assist with Check-in : Coordinate with hotel reception for smooth check-in. Provide guests with necessary information and address immediate concerns. 3. Handle Guest Questions and Queries : Be the first point of contact for guest inquiries, offering accurate information. Assist with bookings and special requests. 4. Updating Reports on the CRM : Input and update guest information accurately. Maintain records of preferences, issues, and accommodations. 5. Handling Payment Collections : Process payments securely and issue receipts. 6. Managing Complaints : Address guest concerns empathetically and escalate if necessary. TOUR GUIDE 1. Guiding Tours : Lead groups to key attractions, ensuring safety and engagement. 2. Providing Local Knowledge : Deliver informative commentary and stay updated on new attractions. 3. Ensuring Safety : Monitor safety, provide instructions, and handle emergencies. 4. Creating Memorable Experiences : Engage guests, use storytelling, and offer personalized recommendations. 5. Supporting Sales : Promote excursions and collect feedback. 6. Coordinating with Vendors : Work with transport and attraction providers for smooth logistics. Education & Professional Qualification High school diploma; tourism / hospitality training is a plus. QATAR Tour Guide License is advantageous. Valid QATAR driving license or international license convertible under RTA scheme. Experience & Skills Experience in customer service in tourism / hospitality preferred; guiding experience is a plus. Excellent communication skills in English & Romanian. Problem-solving and conflict resolution skills. Knowledge of QATAR attractions is a plus. Sales-oriented mindset. Proficiency in handling payments, CRM updates, and check-ins.

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