Hotel Representative cum Tour Guide

The Offer Work alongside & learn from top industry professionals Attractive salary & benefits package Opportunity to grow within a company with a proven track record of success The Job You will be responsible for : HOTEL REPRESENTATIVE 1. Welcome Guests at the Airport : Meet and greet guests upon arrival, ensuring a warm and professional first impression. Assist with luggage and provide an overview of the itinerary. Escort guests to transportation, ensuring a seamless transition from airport to hotel or excursion. 2. Assist with Check-in : Coordinate with hotel reception to facilitate smooth check-in. Provide guests with necessary information, key cards, welcome packs, and itinerary details. Address immediate guest concerns and special requests. 3. Handle Guest Questions and Queries : Act as the first point of contact for inquiries, providing accurate information about services and attractions. Assist with bookings and special arrangements. Maintain a helpful, resourceful attitude to ensure guest satisfaction. 4. Updating Reports on the CRM : Input and update guest data, feedback, and preferences in the CRM system. Maintain records of guest interactions and special accommodations. Provide real-time updates on guest activities and bookings for seamless coordination. 5. Handling Payment Collections for Excursions : Process payments securely, issue receipts, and confirm bookings. Handle cash and card transactions following company policies. 6. Managing Complaints : Listen empathetically to guest concerns and resolve promptly. Escalate unresolved issues to management when necessary. Follow up to ensure guest satisfaction and uphold brand reputation. TOUR GUIDE 1. Guiding Tours of QATAR Attractions : Lead groups at key landmarks and cultural sites. Ensure safety, engagement, and comfort throughout the tour. Manage group dynamics and schedule adherence. 2. Providing Local Knowledge : Deliver engaging commentary on attractions' history and culture. Stay updated on new attractions and events. Answer questions confidently, adapting explanations for diverse audiences. 3. Ensuring Safety and Compliance : Monitor guest safety and provide instructions on laws and site regulations. Handle emergencies calmly, following safety protocols. Conduct risk assessments and ensure safety compliance. 4. Creating Memorable Experiences : Engage guests with friendly, professional interaction. Use storytelling and interesting facts to enhance the experience. Provide personalized recommendations for additional activities. 5. Supporting Sales and Promotions : Promote excursions, packages, and upgrades. Encourage feedback, reviews, and referrals. Collaborate with sales and marketing teams. 6. Coordinating with Drivers and Vendors : Work with transport providers for timely logistics. Liaise with attraction and vendor partners. Resolve scheduling or operational issues during tours. The Profile EDUCATION & PROFESSIONAL QUALIFICATIONS High school diploma or equivalent; tourism or hospitality training is a plus. QATAR Tour Guide License is advantageous. QATAR driving license or international license convertible under RTA schemes. EXPERIENCE & SKILLS Customer service experience in tourism / hospitality sectors; guiding experience preferred but not essential. Excellent verbal and written communication skills in English & Romanian. Strong problem-solving skills for handling queries and complaints. Knowledge of QATAR attractions is preferred but not essential. Sales-oriented approach. Efficient handling of payments, CRM updates, and check-ins. The Employer Our client is a professional, guest-centric organization established in 2004, serving top tour operators in the UAE with extensive experience and a reputation for quality service.

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