Outlet Manager (Restaurant Bar)

The successful candidate will oversee the overall operations of our restaurant bar located within a 5-star hotel. Their role includes strategic leadership, financial management, guest satisfaction, and team development. We are seeking a visionary leader with a proven track record in hospitality management, a passion for delivering exceptional service, and a dedication to driving profitability and growth. Key Responsibilities : Provide strategic direction and leadership to achieve business objectives, including revenue targets, guest satisfaction, and operational excellence. Manage finances through budgeting, forecasting, cost control, revenue optimization, and analyzing financial reports and key performance indicators to identify areas for improvement. Develop and implement operational policies, procedures, and standards to ensure consistency and quality across all business areas. Oversee customer service operations, ensuring exceptional guest experiences through staff training, feedback mechanisms, service standards, and prompt handling of complaints to foster high satisfaction levels. Identify opportunities for business growth and expansion, such as exploring new markets, launching franchise opportunities, opening additional locations, or diversifying services / products offered to reach a broader customer base. Stay updated on industry trends, market developments, and competitor activities, and make strategic recommendations accordingly. Develop and implement marketing initiatives and special events to attract new customers, enhance brand visibility, and drive revenue growth. Foster collaboration across different brands within the F&B division to leverage collective strengths and resources. Collaborate with the HR department to ensure proper staffing levels, performance evaluations, and adherence to company policies. Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, health, safety, and sanitation. Collaborate with lessors’ management to maximize synergy and efficiency. Develop and maintain positive relationships with guests, suppliers, vendors, and other stakeholders, ensuring high satisfaction and loyalty. Skills and Qualifications : Proven experience in hospitality management, preferably in a luxury hotel or upscale restaurant bar environment. Culinary, hospitality, or business management degree or equivalent certification Strong leadership and management skills, with the ability to inspire, motivate, and develop a high-performing team. Excellent communication, interpersonal, and negotiation abilities, with a customer-centric approach to service delivery. Financial acumen, including budgeting, forecasting, financial analysis, and cost control. Knowledge of food and beverage operations, including menu development, culinary trends, and mixology. Attention to detail and a passion for delivering exceptional guest experiences. Ability to thrive in a fast-paced, dynamic work environment, with a flexible and adaptable mindset. Strong problem-solving skills and the ability to make sound decisions under pressure. Commitment to upholding the highest standards of professionalism, integrity, and ethics. Flexibility to work evenings, weekends, and holidays as needed.

#J-18808-Ljbffr