Outlet Manager (Restaurant Bar)

The successful candidate will oversee the overall operations of our restaurant bar located within a 5-star hotel. Their role includes strategic leadership, financial management, guest satisfaction, and team development. We are seeking a visionary leader with a proven track record in hospitality management, a passion for delivering exceptional service, and a dedication to driving profitability and growth.

Key Responsibilities :

• Provide strategic direction and leadership to achieve business objectives, including revenue targets, guest satisfaction, and operational excellence.
• Manage finances through budgeting, forecasting, cost control, revenue optimization, and analyzing financial reports and key performance indicators to identify areas for improvement.
• Develop and implement operational policies, procedures, and standards to ensure consistency and quality across all business areas.
• Oversee customer service operations, ensuring exceptional guest experiences through staff training, feedback mechanisms, service standards, and prompt handling of complaints to foster high satisfaction levels.
• Identify opportunities for business growth and expansion, such as exploring new markets, launching franchise opportunities, opening additional locations, or diversifying services / products offered to reach a broader customer base.
• Stay updated on industry trends, market developments, and competitor activities, and make strategic recommendations accordingly.
• Develop and implement marketing initiatives and special events to attract new customers, enhance brand visibility, and drive revenue growth.
• Foster collaboration across different brands within the F&B division to leverage collective strengths and resources.
• Collaborate with the HR department to ensure proper staffing levels, performance evaluations, and adherence to company policies.
• Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, health, safety, and sanitation.
• Collaborate with lessors’ management to maximize synergy and efficiency.
• Develop and maintain positive relationships with guests, suppliers, vendors, and other stakeholders, ensuring high satisfaction and loyalty.

Skills and Qualifications :

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