Outlet Manager

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Overview An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Responsibilities

Operations Management

Manage day-to-day outlet operations, including opening / closing procedures.

Monitor inventory levels and ensure timely replenishment.

Team Leadership

Supervise and train staff to deliver excellent customer service.

Create staff schedules and manage performance evaluations.

Customer Service

Address customer concerns promptly and professionally.

Maintain a welcoming environment to enhance the customer experience.

Sales and Revenue

Drive sales to meet or exceed targets.

Implement promotions and upsell products / services.

Compliance and Reporting

Ensure adherence to safety, hygiene, and company policies.

Prepare daily / weekly reports on sales, expenses, and staff performance.

Qualifications

Bachelor’s degree in business, hospitality, or related field (preferred).

2-5 years of experience in hospitality managerial role.

Strong leadership, communication, and organizational skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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