LFI Coordinator

Overview

Facilitate and coordinate the organization's continuous improvement of the Learning from Incidents (LFI) process by creating a learning mindset at all levels, ensuring valuable insights are extracted from incidents, accidents, and near-misses, and that lessons are implemented to improve safety, efficiency, and overall organizational performance.

Qualifications

Bachelor's degree in Safety Management, Engineering, or relevant discipline.

Professional certification in incident investigation, process safety or safety management (e.g., NEBOSH, CSP).

Minimum of 5 years of experience in safety management, incident investigation, or related field.

Proven track record in implementing and managing LFI programs.

Experience in facilitating root cause analysis and incident investigations.

Demonstrated ability to influence change and drive continuous improvement.

Familiarity with incident management software and databases.

Experience in developing and delivering training programs.

Accountabilities

• LFI Process Management and Improvement

Manage the end-to-end LFI process, from incident reporting to lesson implementation and impact measurement.

Develop, maintain, and improve the incident management system and database to ensure data quality and effective reporting.

Monitor and evaluate the effectiveness of implemented changes as per lesson from the incidents and the overall LFI program.

Lead the development and implementation of standards and policies related to LFI by driving the preparation and revision of standards, instructions and procedures, and liaising with SMEs to ensure sustainability of policies, guidelines and protocols with respect to incident investigation & reporting processes.

Ensure the implementation and improvement of the LFI reporting software through identification or consolidation of improvements, assisting with the evaluation of LFI software improvements and liaison with ICT for the implementation of the agreed improvements, as well as testing of the changes before going live.

Prepare and issue flash notifications on incidents by conducting awareness campaigns and issuing bulletins, general information and warnings re-incident investigations on the nature of priority incident and the immediate mitigating measures taken.

Facilitate incident investigations and root cause analyses by allocating resources based on incident severity and learning potential.

Ensure that all incident investigations and associated actions are assigned and completed within the specified timeframes and that actions are closed timely to mitigate risk.

Ensure compliance with the incident reporting, investigation and learning standard during execution of investigative process with adequate monitoring and analysis of the incidents to ensure proper governance.

Administer the functionality of the Consolidated Incident Management System, including review and correction of the incidents classification and data quality to ensure effective management of incidents.

Compare incidents and investigations to align with OASIS observations and ensure proper recording in the respective databases and close out. Analyze incident trends and patterns by comparing with behavioral safety observations when relevant to identify systemic issues.

Create and disseminate LFI reports through appropriate communications channels including flash notifications to the right people at the right time in the right format. Prepare and present regular reports on incident trends, learnings, and program impact to senior management and leadership.

Implement and track corrective actions and improvements through coordination with departments and stakeholders to ensure alignment with risk assessments and change management processes.

Develop and deliver LFI training programs to enhance incident response and analysis skills across the organization. Support and influence leaders at all levels through coaching and skill-building to drive learning and behavioral change.

Maintain a knowledge base of incident patterns, root causes, and effective solutions to support ongoing learning and improvement.

Facilitate incident review panels by coordinating the meeting and leading the discussion to foster an open and constructive learning environment.

Develop and deliver LFI training programs to enhance

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