IT Engineer

IT Engineer

Join to apply for the IT Engineer role at Snoonu.

The IT Engineer will provide advanced IT support services, ensuring optimal use of hardware and software technologies, enhancing system performance, and securing data.

What You’ll Get Your Hands On

Technical Support & System Maintenance

• Deliver Tier 1‑2 support via phone, portal, and remote tools; maintain ≤ 10‑min average first response and 90% SLA compliance.
• Perform root‑cause analysis, build knowledge‑base articles, and escalate complex issues to management.
• Install, modify, and perform minor repairs on computer hardware and software systems.
• Monitor hardware, software, and system performance metrics to ensure optimal operation.
• Update computer software and upgrade hardware and systems as required.

Infrastructure Design & Implementation

User Consultation & Training

System Testing & Compatibility

The Magic You Bring

Bonus Points If You Have

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, ride‑hailing, and shopping – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed : “Focus on the customer and all else will follow.”

Act with Integrity : “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative : “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership : “Be the change you want to see and take ownership.”

Work Smart and Deliver Results : “You can do more by doing less, better, and faster.”

It’s All About People : “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Beyond the Code : Giving Back Matters

We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

Stay in the loop—connect with us on LinkedIn!

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Technology, Information and Internet

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