Join ECCO Gulf Majorel Qatar as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include :
- Handling inbound and outbound calls related to inquiries and services.
- Providing accurate information and solutions to customer queries.
- Maintaining customer records by updating account information.
- Resolving customer complaints efficiently and effectively.
- Collaborating with team members to improve customer service processes.
- Adhering to all company policies and procedures.
Required Profile
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications :
Previous experience in a call center or customer service role.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work under pressure and handle challenging situations calmly.Proficiency in using computer systems and software applications.Fluency in Arabic & English.#J-18808-Ljbffr