Executive Housekeeper | Hilton Salwa

Job Description - Executive Housekeeper | Hilton Salwa

Work Locations : Hilton Doha Diplomatic District Street West Bay Area P O Box 40414 Doha 0

An Executive Housekeeper oversees all housekeeping operations to deliver an excellent Guest and Member experience, evaluate guest satisfaction, and set department targets and objectives.

What will I be doing?

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork
• Ensure team members have up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping / Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is expected to work on behalf of our Guests and in collaboration with Team Members. To succeed in this role, you should demonstrate the following :

It would be advantageous in this position to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all.

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