Service Manager (B2B Services)

Job description :

We are looking for an experienced Service Manager to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement — ensuring excellent service delivery and client satisfaction in a B2B environment.

Key Responsibilities

Service Management

• Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests.
• Supervise and motivate service teams; conduct performance reviews and identify training needs.
• Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times.
• Develop and implement service policies, processes, and KPIs to improve efficiency and quality.
• Monitor customer satisfaction levels and take proactive measures to enhance service delivery.
• Coordinate with sales, logistics, and technical teams for seamless operations.
• Ensure service documentation, reports, and records are maintained accurately.

Spare Parts & Inventory Support

Performance & Reporting

Qualifications

Key Skills

Preferred Industries