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Service Manager (B2B Services)

Service Manager (B2B Services)

Tanqeebقطر - Qatar
29 days ago
Job description

Job description :

We are looking for an experienced Service Manager to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement — ensuring excellent service delivery and client satisfaction in a B2B environment.

Key Responsibilities

Service Management

  • Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests.
  • Supervise and motivate service teams; conduct performance reviews and identify training needs.
  • Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times.
  • Develop and implement service policies, processes, and KPIs to improve efficiency and quality.
  • Monitor customer satisfaction levels and take proactive measures to enhance service delivery.
  • Coordinate with sales, logistics, and technical teams for seamless operations.
  • Ensure service documentation, reports, and records are maintained accurately.

Spare Parts & Inventory Support

  • Oversee planning and coordination for spare parts availability to support service operations.
  • Work closely with suppliers and stores teams to maintain optimal spare stock levels.
  • Implement standard procedures for storage, tracking, and usage of spare parts.
  • Identify and manage non-moving or obsolete stock effectively.

    • Performance & Reporting

  • Prepare and review service performance reports (KPIs, productivity, complaint analysis, .
  • Analyze operational data to identify trends and improvement opportunities.
  • Present key findings and recommendations to management for strategic decisions.

    • Qualifications

  • Bachelor’s degree in Business Administration, Engineering, or a related field.
  • Minimum 7–10 years of experience in service operations, after-sales management, or customer service management in a B2B setup.
  • Experience in managing service centers or technical support functions (preferably in GCC).
  • Strong communication, analytical, and leadership skills.
  • Proficiency in ERP / service management systems.
  • Valid Qatar or GCC Driving License preferred.

    • Key Skills

  • Service Operations Management
  • Customer Complaint Handling & Resolution
  • Spare Parts & Inventory Coordination
  • Team Leadership & Staff Training
  • KPI Monitoring & Process Improvement
  • Data Analysis & Decision Making
  • Communication & Interdepartmental Coordination

    • Preferred Industries

  • Facility Management
  • Home Appliances / Electronics Services
  • Technical Services / Maintenance
  • Industrial Equipment / B2B Solutions
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    Service • قطر - Qatar