Service Design Manager – Cloud & Infrastructure

Overview

Summary The role leads a team of architects in designing enterprise-grade cloud and infrastructure solutions. It involves defining strategies for cloud adoption, hybrid infrastructure design, standardization, governance, and ensuring alignment with business and technology objectives. Roles and Responsibilities

Lead, mentor, and manage a team of cloud and infrastructure architects Design end-to-end infrastructure solutions across on-prem and cloud platforms Drive cloud adoption strategies, migrations, and optimizations for IaaS, PaaS, SaaS models Build hybrid infrastructure integrating on-prem with cloud-native services Define and enforce governance, standards, and best practices Collaborate with cybersecurity, DevOps, network, and application teams for cohesive delivery Prepare HLDs, LLDs, and present architectural documentation to stakeholders Monitor KPIs and ensure designs meet SLAs, scalability, and security needs Facilitate workshops and design thinking sessions to capture requirements Stay updated with industry trends and emerging technologies to enhance service design Ideal Candidate’s Specification

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent 9 to 10 years of experience in technology services or related fields Strong service design expertise with ITIL exposure Advanced knowledge of cloud and enterprise technologies including Tier-III data centers, WAN / LAN, storage, servers, and enterprise applications Experience leading teams in managed service environments Strong communication, presentation, and collaboration skills Ability to standardize, document, and govern complex infrastructure environments

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