Guest Relations Officer

About the Job

Greet every guest and make their stay happy from the moment they arrive until they leave. Help with VIP guests and keep front desk work running smoothly. Aim to make guests feel welcome and comfortable. Main Duties

Smile and welcome guests at check-in, check-out, or whenever you meet them. Spot what guests need and tell them about hotel services or cool places nearby. Answer questions and fix problems fast so guests feel looked after. Focus on VIP guests and help with any special requests. Arrange things like birthday surprises or special room setups, making sure details are right. Let guests know about hotel restaurants, offers, and packages. Keep guest areas clean and tidy. Work well with other teams like housekeeping, concierge, and food & beverage. Listen to guest feedback and share ideas with your manager to make things better. Dress neatly and always help your teammates. Qualifications

Some experience with guests in hotels or other hospitality jobs is good. Can talk and write well, and enjoy working with people. Patient, polite, and calm during busy times. Organized and can do more than one thing at a time. Can use hotel computer programs. Ready to work different shifts, plus weekends and holidays. Likes to help people and bring excellent service.

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