Guest Relations Officer

Overview

We are looking for a dedicated

Guest Relations Officer

to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay. Responsibilities

Greet and assist patients, visitors, and families with warmth, professionalism, and empathy Provide clear guidance on admissions, discharges, appointments, and general inquiries Address and escalate patient concerns as necessary to ensure timely resolution Facilitate compassionate communication between patients and healthcare teams Offer emotional support and reassurance to patients and their families Regularly check on patients’ comfort and satisfaction during their stay Maintain discretion and professionalism in sensitive situations Promote a respectful and healing atmosphere with kindness and dignity Document patient feedback and contribute to service enhancement initiatives Skills

Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM Strong problem-solving skills and ability to work effectively under pressure Excellent interpersonal and communication skills Ability to work flexible shifts, including weekends and holidays Bilingual in Arabic and English (mandatory) Qualifications

Bachelor’s degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field 1 to 3 years of experience in guest relations, front office, or customer service roles Presentable and confident with a courteous demeanor Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude Full-time position with an all-inclusive package based in Qatar

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