Receptionist

Receptionist

This position is responsible for performing all aspects of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

Responsibilities

• Welcome guests as per our hotel standards.
• Assist guests with checkin and checkout as well as other cashiering duties as needed.
• Review arrival lists and prepare compendiums before guests arrival and check into the system if necessary.
• Register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefitsand repeat guests and otherVIPs receive special recognition and service. Prepare and send welcome cards and amenities to the room prior to guest arrival.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote InterHotel sales and inhouse facilities according to departmental standards to maximize revenue.
• Handle guests complaints and comments tactfully and efficiently.
• Handling guests mails messages and answering phone calls.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Be vigilant regarding inhouse credit matters and act upon any discrepancies.
• Alert Security or Duty Manager of suspicious looking person(s) / articles.
• Maintain complete knowledge of all food & beverage services outlets and hotel services / features.
• Be fully conversant with hotel fire & life safety / emergency procedures.
• Attend all briefings meetings and trainings as assigned by management.

Qualifications

Remote Work : No

Employment Type : Fulltime

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Experience : years

Vacancy : 1

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